Collective2 Job Openings

Customer Happiness Person

Work from anywhere. Full or part time. Trading or investing background required.

Role

  • Provide first-rate customer support through email, phone, chat, web and forums
  • Handle a variety of customer support tasks in a fast paced, small-company environment

Responsibilities

  • Answer all questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
  • Give customers a positive experience after every interaction with Collective2
  • Be accountable for the customer experience and follow through until resolution
  • Proactively look for solutions to problems and suggest these improvements to product designers and managers

Experience

  • You are an excellent writer
  • You have top-notch troubleshooting and analytical skills
  • You are driven to help customers and solve problems
  • You can recognize and assign degrees of urgency to any issue
  • You have sharp listening and multi-tasking skills
  • You are bright, cheerful and patient
  • You have a positive attitude and tone any time of the day
  • You are a self-starter and resourceful
  • You have natural investigative instincts
  • You are a team player
  • You can manage collaboration and phone tools such as Zendesk, Chatlio and Slack

Requirements

  • College education
  • Trading or investing background
  • Customer Support experience of more than 2 years
  • A crisp, clear, awesome phone voice
  • English fluency
  • Excellent writing and grammar
  • Fast, reliable internet connection
  • Shiny, stable PC and good headset
  • Knowledge of common help desk/ticketing solutions

Send us your resume and a cover letter.

You know how we said we’re looking for excellent writing skills? Guess how we test for this. Right! Your cover letter. So don’t just send a form letter. Hint: look at our web site first – www.collective2.com.

Also, tell us your finance and investing experience.

Finally, tell us two other things:

The hourly rate you would be extremely happy to receive
The hourly rate you would be happy to start at

Let’s see if there’s a fit! We’re rooting for you. Write to us at [email protected].


Sales (Buy Side / RIAs / CTAs)

Required: Buy Side experience, with deep understanding of the needs of buy-side customers, such as RIAs and CTAs.

  • Familiarity with quantitative trading strategies and financial technology a plus.
  • All-remote position, some travel.
  • Extremely high performance-based compensation.

Email resume and compensation history to: [email protected].

 


Marketing Coordinator

All-remote position. Work from anywhere. Full time (part-time considered).

Compensation

$40K – $50K, based on experience and location.

Role

  • Implement, manage, and track Collective2’s digital marketing campaigns, including email, content, social, public relations, paid traffic, market research, and some events and conferences.
  • Ideal candidate can handle a variety of marketing tasks in a fast paced, small-company environment. Major plus if you have a trading or investing background.
    Responsibilities

Responsibilities

  • Design, collaborate, and implement successful marketing campaigns that drive qualified leads (registrations, trials, conversions)
  • Set up processes and systems for online marketing activities
  • Track progress with management to modify and improve effectiveness and spend
  • Produce and maintain an editorial content calendar
  • Collaborate with management, product marketing and design departments to produce promotional materials
  • Organize promotional activities for internal and external email campaigns
  • Distribute approved content across social media channels
  • Interact with list vendors, PR services, and other marketing related vendors and services

Requirements

  • Proven work experience as a Marketing Coordinator or similar role. (Note: this is not an SEO role)
  • Knowledge of traditional and digital marketing tools
  • Experience with research methods using data analytics software
  • Strong background in email marketing, list segmentation, and related reporting
  • Solid computer skills, including MS Office, web analytics, Google Adwords, and email marketing tools (ActiveCampaign, MailChimp)
  • Familiarity with Customer Relationship Management and Content Management System software
  • Excellent communication and presentation skills

No agencies or firms.

Email resume and compensation history to [email protected].


Quantitative Analyst and Freakish Brainiac

Experience with quant trading strategies, data analysis, big data. Prior experience at trading desk, hedge fund, CTA, asset management firm required. Also required: your skull is sufficiently spacious to accommodate large bulbous brain.

Also: Comfortable in startup environment. Remote work, full or part time.

Email resume and compensation requirements to [email protected].

H e l p D e s k